Virgin Media logic?

[Dorsetmike]

My phone line has a fault, no dial tone, no cals getting in either

So went on line to their troubleshooting pages

Why do I have no dial tone?


If you have dial tone, use our easy to follow troubleshooting guide I have no dial tone.

Can anybody explain the logic behind this gem?

I might say I am not over impressed.

I contacted the Lifeline emergency service that provides me with 24/7 cover, (I'm 76 and live alone) I don't need to be near the phone, just press a button I carry and the device dials out to a monitoring service which can call any of the emergency services and also holds a spare key for access. They sent somebody out to check the line etc then contacted Virgin for me explaining a need for rapid response, Virgin will send an engineer on Friday between 12 and 4pm, so much for emergency cover!! even less impressed!

[marval]

That is typical of companies like that. Friday is definitely not rapid response, there is no logic in what they told you.


Margaret

[teddy]

Mike

I have been using Talk Talk at home for about two years, mainly because I get a cheap line rental/broadband/ calls package. But I would not use anything but BT at the office, because I have found over the years that they give the best response if you have a system fault. At the time of the big storm I hade two busines lines at home. By midday I was back on line. The only house in my street with a phone that was working. Bcause of your circumstances it might be worth looking to change back to them.

regards

teddy

[Dorsetmike]

I've got a phone and broadband package, on cable. This is the first phone fault I've had in over 20 years and broadband has only dropped out a couple of times since it started. Broadband speed is close to what I pay for averages 9.6M, paying for max of 10M. We had no end of problems with BT and their broadband around here is dire.

Virgin have sent me a form for my doc to sign if he thinks I need priority cover which is a gauranteed 4 hour max response.

[teddy]

Well, I guess you can not ague with that Mike

teddy