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Thread: Virgin Media logic?

  1. #1
    Vice Admiral Virtuoso Dorsetmike's Avatar
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    Virgin Media logic?

    My phone line has a fault, no dial tone, no cals getting in either

    So went on line to their troubleshooting pages


    Why do I have no dial tone?


    If you have dial tone, use our easy to follow troubleshooting guide I have no dial tone.


    Can anybody explain the logic behind this gem?

    I might say I am not over impressed.

    I contacted the Lifeline emergency service that provides me with 24/7 cover, (I'm 76 and live alone) I don't need to be near the phone, just press a button I carry and the device dials out to a monitoring service which can call any of the emergency services and also holds a spare key for access. They sent somebody out to check the line etc then contacted Virgin for me explaining a need for rapid response, Virgin will send an engineer on Friday between 12 and 4pm, so much for emergency cover!! even less impressed!
    Cheers MIKE.

    How many roads must a man walk down ... ... before he admits he's lost?

  2. #2
    Admiral Maestoso marval's Avatar
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    That is typical of companies like that. Friday is definitely not rapid response, there is no logic in what they told you.


    Margaret

  3. #3
    Duckmeister teddy's Avatar
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    Mike

    I have been using Talk Talk at home for about two years, mainly because I get a cheap line rental/broadband/ calls package. But I would not use anything but BT at the office, because I have found over the years that they give the best response if you have a system fault. At the time of the big storm I hade two busines lines at home. By midday I was back on line. The only house in my street with a phone that was working. Bcause of your circumstances it might be worth looking to change back to them.

    regards

    teddy

  4. #4
    Vice Admiral Virtuoso Dorsetmike's Avatar
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    I've got a phone and broadband package, on cable. This is the first phone fault I've had in over 20 years and broadband has only dropped out a couple of times since it started. Broadband speed is close to what I pay for averages 9.6M, paying for max of 10M. We had no end of problems with BT and their broadband around here is dire.

    Virgin have sent me a form for my doc to sign if he thinks I need priority cover which is a gauranteed 4 hour max response.
    Cheers MIKE.

    How many roads must a man walk down ... ... before he admits he's lost?

  5. #5
    Duckmeister teddy's Avatar
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    Well, I guess you can not ague with that Mike

    teddy

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