Dorsetmike
Member
My bank (HSBC) has seen fit to "temporarily block" my debit card as they suspect there may have been "fraudulent activity"
The only thing I've done different recently was buying a cheap Canon Scanner (£49.99) in Curry's on Sunday,the old one failed when I went to use it so had a quick browse and found the Canon in stock locally so went for it.
I used the card again Sunday evening on Amazon, then on Monday spent about a tenner more than usua in Lidl on Mondayl - few chrimbo bits - made an Ebay Paypal purchase yesterday, after which the letter arrived, dated 9th Dec saying the card was blocked - so how come I could still make purchases using it? It didn't help that I could only get unintelligible persons at the call centre somewhere a long way east of UK
I could understand it better if I had spent a few hundred in Currys, or made a number of £50+ purchases in a couple of hours.
To be unable to see somebody in the bank within an hour or so that could do something is not acceptable service as itis I have to wait until Monday, the fact that they have a call centre might be of some use if you could understand the person at the other end of the line, and the "security" proceedures are getting beyond a joke; one minute they tell you not to divulge your details, yet expect you to go way beyond what should be necessary with them. It's becoming more and more difficult to get service; it's all call centres on the other side of the world or a web site with a FAQ button which is usually of little help or "Contact us" button which you may be lucky to get an automated reply which is no help & that may be followed in a week or so with a few more FAQs
I have not signed up for internet banking and don't intend to, for a start I have difficulty remembering pin numbers, let alone the rigmarole for online use such that I only use one card, I don't have a clue what my other three card numbers are. If online sellers (other than Amazon) don't take Paypal they normally won't get my business. Very occasionally I have used a credit card over the phone with a dealer I know.
I'm reminded of "Stop the world, I wanna get off" but probably should rephrase the ending to "You've passed my stop"
The only thing I've done different recently was buying a cheap Canon Scanner (£49.99) in Curry's on Sunday,the old one failed when I went to use it so had a quick browse and found the Canon in stock locally so went for it.
I used the card again Sunday evening on Amazon, then on Monday spent about a tenner more than usua in Lidl on Mondayl - few chrimbo bits - made an Ebay Paypal purchase yesterday, after which the letter arrived, dated 9th Dec saying the card was blocked - so how come I could still make purchases using it? It didn't help that I could only get unintelligible persons at the call centre somewhere a long way east of UK
I could understand it better if I had spent a few hundred in Currys, or made a number of £50+ purchases in a couple of hours.
To be unable to see somebody in the bank within an hour or so that could do something is not acceptable service as itis I have to wait until Monday, the fact that they have a call centre might be of some use if you could understand the person at the other end of the line, and the "security" proceedures are getting beyond a joke; one minute they tell you not to divulge your details, yet expect you to go way beyond what should be necessary with them. It's becoming more and more difficult to get service; it's all call centres on the other side of the world or a web site with a FAQ button which is usually of little help or "Contact us" button which you may be lucky to get an automated reply which is no help & that may be followed in a week or so with a few more FAQs
I have not signed up for internet banking and don't intend to, for a start I have difficulty remembering pin numbers, let alone the rigmarole for online use such that I only use one card, I don't have a clue what my other three card numbers are. If online sellers (other than Amazon) don't take Paypal they normally won't get my business. Very occasionally I have used a credit card over the phone with a dealer I know.
I'm reminded of "Stop the world, I wanna get off" but probably should rephrase the ending to "You've passed my stop"
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