I had a similar experience with the BNZ (Bank of New Zealand) One Thursday I wanted to open a term deposite acc for a 12 month period and presented a Cheque from my account with another Bank I was told to come back on the following Monday as they could not do this at the moment??????????????? so I took it to the next Bank a few paces down the street, no problems.
I believe it is meant to prevent money laundering. SNAFU
If we pay in cash of £1,000 or more we are expected to prove the source. The banks and other financial institutions can be quite stupid in interpreting the money laundering regulations which insist that they intervene if they suspect the source of the money, nothing more. Thomas Cooke travel agents refuse to change £500 into Euros for me, because I refused to show them my passport (which I didn't have with me). I merely went somewhere else.
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